Privacy policy

This Privacy Policy describes how ONEWAY Automotive GmbH (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

Contact

If you have any questions about this Privacy Policy, would like more information about our privacy practices, or wish to exercise your data protection rights, you can contact us at:

ONEWAY Automotive GmbH
Haydnstraße 3a
63477 Maintal
Germany

Email: info@onewayauto.de

Personal information we collect

When you visit our website, place an order, create a customer account, contact us, or interact with our services, we may collect certain personal information.

Device and usage information

We may collect information about your device and how you interact with our website, including your web browser, IP address, time zone, cookie information, pages or products viewed, search terms, referring websites, and information about how you use our website.

This information is collected automatically through cookies, log files, pixels, tags, and similar technologies. We use this information to operate our website, improve our services, perform analytics, and protect our website from fraud or misuse.

Order information

When you place an order, we collect information necessary to process and fulfill your purchase. This may include your name, billing address, shipping address, email address, phone number, payment information, order details, invoice details, and delivery information.

We use this information to process payments, fulfill orders, arrange shipping, provide invoices and order confirmations, communicate with you, handle returns or cancellations, and screen orders for potential risk or fraud.

Customer support information

When you contact us for customer support, returns, cancellations, warranty questions, compatibility questions, or complaints, we may collect the information you provide to us, such as your name, email address, order number, product information, photos, messages, and any other details necessary to respond to your request.

How we use your personal information

We use your personal information for the following purposes:

• To operate and maintain our online store
• To process, confirm, and fulfill orders
• To process payments and refunds
• To arrange shipping and delivery
• To provide customer service and respond to inquiries
• To process return, cancellation, and withdrawal requests
• To detect, prevent, and investigate fraud, security issues, or misuse
• To comply with legal, tax, accounting, and regulatory obligations
• To improve our website, products, and services
• To send marketing communications where permitted by law or where you have provided consent

Legal basis for processing personal information

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information under the following legal bases:

• Performance of a contract: to process and fulfill your orders, payments, deliveries, returns, cancellations, and customer service requests.
• Compliance with legal obligations: to comply with tax, accounting, consumer protection, and other legal requirements.
• Legitimate interests: to operate and improve our business, prevent fraud, secure our website, and communicate with customers, provided that these interests do not override your rights and freedoms.
• Consent: for certain cookies, analytics, marketing, or advertising activities where consent is required by law.

Sharing personal information

We share personal information with service providers and partners that help us operate our business and provide our services. These may include:

• Shopify: our e-commerce platform provider
• Payment providers: to process payments and refunds
• Shipping and logistics providers: to deliver orders and process returns
• IT, hosting, analytics, and security providers: to operate, secure, and improve our website
• Professional advisors: such as accountants, tax advisors, legal advisors, or auditors where necessary
• Authorities or regulators: where required by law or to protect our legal rights

We use Shopify to power our online store. You can read more about how Shopify processes personal information here: https://www.shopify.com/legal/privacy

Cookies and tracking technologies

We use cookies and similar technologies to operate our website, enable shopping cart and checkout functions, remember preferences, improve user experience, analyze website traffic, and, where applicable, support marketing and advertising.

Some cookies are necessary for the operation of the website and cannot be disabled through our systems. Other cookies, such as analytics or marketing cookies, may require your consent depending on your location.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including cart, checkout, login, or customer account features.

Analytics and advertising

Where enabled and where permitted by law, we may use analytics and advertising tools to understand how customers use our website and to improve our products, services, and marketing. These tools may use cookies or similar technologies.

If you have given consent for marketing or analytics cookies, you can withdraw or change your consent through the cookie settings available on our website, where applicable.

International data transfers

Some of our service providers, including Shopify and other technology providers, may process personal information outside the country where you are located, including outside the European Economic Area. Where required by law, appropriate safeguards are used for such transfers.

Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements.

Order, invoice, payment, and tax-related information may be retained for the period required by applicable commercial and tax laws.

Your rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise your rights, please contact us at: info@onewayauto.de

Supervisory authority

If you believe that your personal information has not been processed in accordance with applicable data protection laws, you have the right to lodge a complaint with a competent data protection supervisory authority.

For businesses located in Hessen, Germany, the relevant supervisory authority is:

Der Hessische Beauftragte für Datenschutz und Informationsfreiheit
Postfach 3163
65021 Wiesbaden
Germany
Email: poststelle@datenschutz.hessen.de
Website: https://datenschutz.hessen.de

Children’s privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other operational reasons. The updated version will be posted on this page.

Last updated: 17 June 2026